E Is For Error

When I was CEO for United Healthcare of the Mid-Atlantic, I had a fairly high-level performance management issue with which I needed to deal. I went to the office in …

Defining Success

On a beautiful Spring day in 2008, 40 or so high school boys ran onto the brand-new field at Nationals’ Park to play a high school baseball game. A parent …

To Punish or Forgive

Imagine you have a co-worker whom you like a great deal. Imagine further that you learn he has been accused of being a (take your pick) racist, anti-Semite, or homophobe, …

The Post-Interview Thank-You Note

There essentially are three parts to the interview process. The initial work in getting the interview, the interview itself, and the post-interview process. I know very few career coaches who …

Resolutions: An Alternative Idea

  Some of the most frequently used New Year’s resolutions include losing weight, getting in shape and spending more time with family. As I thought about these resolutions, I decided …

A Hard Look at Soft Skills

I recently had the amazing good fortune of being invited to speak to approximately thirty aspiring—and in some cases current—Olympians, at the USA Track and Field Athletes Advisory Committee retreat …